Contact Us

Provider Services

Phone: 1-844-853-4060
Fax: 1-877-822-7503
Monday - Friday, 8 a.m. to 5 p.m. EST
Email: providerservicesOH@optimahealth.com

Network Educators

Phone: 1-877-865-9075, option 4
Email: bjstebbi@sentara.com

Medical Pre-Authorization

Phone: 1-800-229-5522
Fax: 1-844-202-5034

Behavioral Health Pre-Authorization

Phone: 1-800-648-8420
Fax: 1-844-202-5036

Questions related to EFT/ERA Enrollment or Changes:

Email EFT_ERA_Inquiry@sentara.com

Paper claims submission:

Claims
P.O. Box 5806
Troy, MI 48007-5806

Member Services

Members should call the Member Services number listed on their member ID card.