Provider Alert: Authorizations Temporarily Not Viewable- Date Span Correction and Medicaid Authorizations Update

This week, we are sharing the following provider updates — see below to learn more.

• Authorizations Temporarily Not Viewable: Date Span Correction
• Medicaid Authorizations Update

Authorizations Temporarily Not Viewable: Date Span Correction

Optima Health is undergoing a system conversion for our Medicaid line of business. Authorization requests submitted between November 22, 2023 to December 6, 2023, may not show in the provider portal, but this does not indicate that the plan has not received or reviewed them.

Medicaid Authorizations Update

We are updating Provider Connection, our secure portal, which will temporarily suspend the ability to create/view authorizations for the Medicaid line of business. Providers may continue to fax in authorization requests per normal process.

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Provider Alert: Authorizations Temporarily Not Viewable- Date Span Correction